How do I cancel my service?

We're very sorry to see that you may wish to cancel your service. If you are experiencing any issues or have any concerns, please contact our staff so we can assist you and correct any problems you may be encountering. If you still wish to cancel, you can follow the simple steps below.

Log into the client area, (https://my.silicomnetwork.com/)
Click on "Services" and click on "Packages - My Packages"
Find your service account listed and click on the "Action" button to the right, click on Cancel Package.

Please be aware of which cancellation option you choose as one option will allow your service to operate normally until the end of your billing cycle whereas the other will terminate your account and stop it within the follow 24 hours when our helpdesk runs it's series of automated tasks.

If you have any questions or concerns, please feel free to write in to our Customer Service department as we'll be more than happy to assist further.